Shipping & Delivery Policy

01Formats & Pricing

CelebrateAlly personalized books are available as printed hardcover books or digital PDFs.

Prices for other countries we ship to are shown in your local currency on the product page and at checkout before you pay.

02Where We Ship

We ship printed CelebrateAlly books to customers in many countries around the world.

We print locally in the United States, Canada, the United Kingdom, Australia, and India, which is what keeps delivery times shortest. Orders to these countries typically arrive within 8–12 business days.

We also ship to many other destinations. Standard shipping is included for those orders too — what differs is the time in transit, not the cost. Delivery to a country we do not print in usually takes longer, and where an estimated delivery date is available for your address it is shown at checkout before you pay.

03Printing & Delivery Times

Every CelebrateAlly book is personalized and printed to order, so nothing is taken from a shelf and shipped immediately. Your book has to be prepared, printed and packed before it can be handed to a carrier.

A typical order to one of our print markets breaks down as:

• Printing and preparation: 4–5 business days
• Standard delivery: 4–7 business days

Orders to the United States, Canada, the United Kingdom, Australia, and India therefore arrive within approximately 8–12 business days from the date the order is placed, covering both printing and standard delivery.

These are business days, which generally exclude weekends and public holidays, and they are estimates rather than guaranteed delivery dates. Delivery can vary with production volumes, carrier delays, holidays, weather, customs processing, destination, or other circumstances outside our reasonable control.

04Peak & Holiday Season

During periods of unusually high order volume — particularly around Christmas, Mother’s Day, Father’s Day and other major holidays — printing facilities and carriers may need additional time, and delivery can take longer than our standard 8–12 business days estimate.

We recommend placing time-sensitive gift orders as early as possible. Where an estimated delivery date is available for your order and destination, the one shown at checkout is the most current estimate we have.

We cannot guarantee arrival by a particular holiday or event date. If a date is critical, the digital PDF is delivered electronically shortly after purchase and has no printing or shipping wait.

05Shipping Cost

Standard shipping is included in the price of every printed book.

There is no separate standard shipping charge added at checkout. The hardcover price shown on the product page is the total you pay for the book and its standard delivery, and that applies to every destination we ship to — not only the countries we print in.

If an expedited or non-standard shipping option is available for your address, any cost for it is shown at checkout before you place your order.

06Duties & Import Taxes

Depending on the destination, an international shipment may be subject to customs duties, import taxes, local taxes or other fees charged by local authorities.

Where such charges apply and have not already been collected at checkout, they are the responsibility of the recipient. Customs processing can also add time to a delivery.

07Tracking Your Order

Once your printed book ships, we email tracking information to the address on your order, where tracking is available for that shipment.

You can also check the status of your order in your CelebrateAlly account.

Tracking can take 24–48 hours to start updating after a parcel has been handed to the carrier. If your tracking has not moved for several days, email hello@celebrateally.com with your order number and we will look into it.

08Digital PDFs

Digital PDFs are delivered electronically and are available shortly after purchase. There is no printing or shipping wait for digital orders.

If your PDF fails to generate, cannot be downloaded because of a problem on our side, or is materially different from the version you approved, email hello@celebrateally.com and see our Returns, Refunds & Replacements policy.

09Shipping Addresses

Please check your delivery address carefully before placing your order. Providing a complete and accurate address is the customer’s responsibility.

If you notice a mistake after ordering, email hello@celebrateally.com as soon as possible with your order number, the incorrect address and the correct one. If your book has not yet been printed or shipped, we will do our best to update it. Once an order has entered production or shipping, we may not be able to change the delivery address or redirect the parcel.

If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, contact us and we will arrange a reprint or a refund. See our Returns, Refunds & Replacements policy.

10Delayed or Lost Orders

Most printed books arrive within the estimated delivery window, and a short carrier delay does not mean a parcel is lost. If your book has not arrived within the estimate, email hello@celebrateally.com with your order number — we will review the tracking and work with our printing and shipping partners to find out what happened.

If 30 days have passed since you placed your order and your book has still not arrived, we will reprint and reship it free of charge or refund you in full — your choice, no questions asked. The same choice applies sooner if an order is confirmed lost in transit, and there is no additional shipping charge for a replacement sent because the original was lost.

Full details are in our Returns, Refunds & Replacements policy.

11Damaged or Incorrect Deliveries

If your book arrives damaged, defective, incorrectly printed, or materially different from the book you approved, tell us within 30 days of delivery and you choose a free corrected replacement or a full refund under our 100% Make-It-Right Guarantee.

You do not need to send the original book back — we do not require or accept physical returns of personalized books. See our Returns, Refunds & Replacements policy for the full terms.

12Orders With Several Books

If you order more than one personalized book, they may be produced or shipped separately, which means items from the same order can have separate tracking numbers and arrive on different days.

You are never charged additional standard shipping because we shipped items separately.

13Ordering for a Particular Date

Because every book is individually personalized and printed to order, we recommend ordering well ahead of birthdays, Christmas, anniversaries, baby showers and other fixed dates.

Our estimate for the United States, Canada, the United Kingdom, Australia, and India is 8–12 business days, but that is an estimate and not a guaranteed arrival date. If your gift is time-sensitive, order early — or choose the digital PDF, which is delivered shortly after purchase.

14Questions

Questions about printing, shipping, tracking or delivery? Email hello@celebrateally.com with your order number where possible. Our support team aims to respond within 1 business day.

You can also visit our contact page for additional support information.