Returns & Refunds

01Made to Order

Every printed CelebrateAlly book is personalized and made to order. Nothing is printed until you place an order, and each book is unique to the person it was made for, so it cannot be resold or restocked.

Because of that, you can read and edit your complete book for free before you pay. The version you approve is the version we print.

02Cancellations

You can cancel a printed book for a full refund by emailing hello@celebrateally.com within 12 hours of placing the order. Tell us your order number and we will stop it.

After that, the book has gone to the printer. Because every CelebrateAlly book is personalized and made to order, once printing has begun a cancellation cannot be guaranteed — though it is always worth asking, and we will stop an order if we still can.

If the cancellation is necessary because of an issue with CelebrateAlly or our product, we will cancel the affected order and issue a full refund. This is not subject to the 12 hours cancellation window.

03Damaged, Defective or Incorrect Books

If your book arrives damaged, contains a printing defect, or is materially different from the version you approved, contact us at hello@celebrateally.com within 30 days of delivery.

We will reprint and reship the book free of charge, or refund you in full — whichever you prefer. You never pay twice, and you do not need to return the damaged copy. Photos of the problem help us resolve it faster, and let us raise it with our print partner.

Nothing in this section affects your rights under applicable consumer law.

04If It Never Arrives

If 30 days have passed since you ordered and your book has still not arrived, contact us and we will reprint and reship it free of charge, or refund you in full — your choice, no questions asked.

Printed books normally arrive well inside that window; see our shipping policy for current delivery estimates.

05Not Happy With the Personalization or Illustration

Because customers can preview and edit their personalized book before purchasing, printed personalized books generally cannot be returned simply because a customer changes their mind after printing.

However, we want customers to love what they receive.

So if the book has been delivered and you are unhappy with the personalization or illustrations — even though the delivered book matches the preview you approved — contact us within 30 days of delivery and we will refund 50% of the purchase price. That is the CelebrateAlly satisfaction guarantee, and you keep the book.

06Digital PDFs

Digital PDFs are delivered electronically and are available shortly after purchase.

Because PDFs are personalized digital products that are delivered immediately, they are generally non-refundable once generated or downloaded. If a PDF fails to generate, fails to download, or is not the book you approved, contact us and we will fix it or refund it.

07How Refunds Are Issued

Refunds are issued to the original payment method. We process them within 3 business days of agreeing one with you; your bank or card issuer then typically takes a further 5–10 business days to post it to your statement.

Nothing in this policy limits any rights you have under the consumer law of your country.

08How to Reach Us

Email hello@celebrateally.com with your order number and, where relevant, a photo of the problem. See our contact page for what else to include, and our shipping policy for delivery times.