Returns & Refunds

01Made to Order

Every printed CelebrateAlly book is personalized and made to order. Nothing is printed until you place an order, and each book is unique to the person it was made for, so it cannot be resold or restocked.

Because of that, you can read and edit your complete book for free before you pay. The version you approve is the version we print.

02Cancellations

Because every book is personalized and made to order, we begin processing orders soon after they are placed.

If you need to cancel, email hello@celebrateally.com as soon as possible with your order number. If your book has not yet entered production, we will cancel it and issue a full refund.

Once a book has entered production, we may no longer be able to cancel the order. You are still welcome to contact us, and we will always check whether it can be stopped.

For shipping address changes or other order updates, we will do our best to make the change before the order is printed or shipped. If that is not possible, we will let you know what options are still available.

If there is a mistake or problem caused by CelebrateAlly, please contact us and we will make it right under our refund and replacement policy.

03Damaged, Defective or Incorrect Books

If your book arrives damaged, has a printing defect, or contains an error caused by CelebrateAlly, please contact hello@celebrateally.com within 30 days of delivery.

We will make it right with a free replacement or a full refund — whichever you prefer. You will not need to pay for the replacement or return the damaged book.

Nothing in this section affects your rights under applicable consumer law.

04If It Never Arrives

If 30 days have passed since you placed your order and your book has still not arrived, contact us and we will reprint and reship it free of charge, or issue a full refund — your choice, no questions asked.

Printed books normally arrive well within that window. See our shipping policy for current delivery estimates.

05Not Happy With the Personalization or Illustration

Because customers can preview and edit their personalized book before purchasing, printed personalized books generally cannot be returned simply because a customer changes their mind after printing.

However, we want customers to love what they receive.

If your book has been delivered and you are unhappy with the personalization or illustrations — even though the delivered book matches the preview you approved — contact us within 30 days of delivery and we will refund 50% of the purchase price. This is the CelebrateAlly Satisfaction Guarantee, and you can keep the book.

06Digital PDFs

Digital PDFs are delivered electronically and are available shortly after purchase.

Because PDFs are personalized digital products that are delivered immediately, they are generally non-refundable once generated or downloaded. If a PDF fails to generate, fails to download, or is not the book you approved, contact us and we will fix the issue or issue a refund.

07How Refunds Are Issued

Refunds are issued to the original payment method. We process approved refunds within 3 business days. Your bank or card issuer may then take an additional 5–10 business days to post the refund to your statement.

Nothing in this policy limits any rights you may have under the consumer laws of your country.

08How to Reach Us

Email hello@celebrateally.com with your order number and, where relevant, a photo of the problem. See our contact page for what else to include, and our shipping policy for current delivery times.