Frequently asked questions

Yes. Creating and previewing your book is completely free. You can read the entire personalized book, page by page, before deciding whether to buy it.

No account and no credit card are needed to preview, and the version you approve is the version we print.

Yes. Once your book is created you can read the story, look at the illustrations, and change anything that does not feel right — the wording, a scene, or an illustration you want redrawn. You only pay when you are happy with it.

You answer a few questions and upload one or more photos. We use those details to write a story and draw illustrations around the people and memories you shared, then show you the finished book to read and edit.

Every book is created for your family. It is not a name dropped into a pre-written story.

Clear, front-facing photos work best. Choose a well-lit photo where each person's face is fully visible, and avoid blurry shots, sunglasses, hats covering the face, or extreme angles.

You can upload a family or group photo too — auto-tagging picks out the people in it so you can tell us who is who.

You can redraw the illustrations as many times as you like before ordering, and change the photo you started from if that is the problem. If you still cannot get the result you want, email hello@celebrateally.com and we will help — that is what the free preview is for.

Creating and previewing your book is free. You only pay when you order, and you pay once — there is no subscription.

United States: $44.99 hardcover, $14.99 digital PDF. Canada: CA$44.99 hardcover, CA$14.99 digital PDF. United Kingdom: £39.99 hardcover, £9.99 digital PDF. Australia: A$44.99 hardcover, A$14.99 digital PDF. India: ₹2,699 hardcover, ₹999 digital PDF.

Standard shipping is included in the hardcover price, so for a printed book the price above is the total you pay.

Standard shipping is included in the price of every printed book — nothing is added at checkout, and that is true wherever we ship, not only in the countries we print locally.

International orders can still attract import duties, taxes or customs charges set by local authorities. Those are outside our control and are the responsibility of the recipient. This only applies to destinations outside the United States, Canada, the United Kingdom, Australia, and India, where we print locally and nothing crosses a border — so a gift sent to an address in one of those five countries will never arrive with a bill attached.

Printing takes 4–5 business days, and standard delivery a further 4–7 business days. Orders to the United States, Canada, the United Kingdom, Australia, and India arrive in approximately 8–12 business days from the day you order.

Those are business days, not calendar days, so allow for weekends if you are ordering for a particular date. Delivery to other countries may take longer, and the estimate for your address is shown at checkout. Estimates can move with production volumes, carrier delays, holidays and weather.

We ship printed books worldwide. We print locally in the United States, Canada, the United Kingdom, Australia, and India, which is what keeps delivery to those countries fast.

For other destinations, shipping options and the delivery estimate for your address are shown at checkout. Digital PDFs are available anywhere in the world.

Our hardcovers are approximately 8.5 × 8.5 inches, printed on premium matte paper and bound to be a keepsake — the kind of book that survives years of bedtimes. Page count varies by title and is shown on each book's page.

Yes. Once your printed book ships we email you a tracking link, and you can check the status of any order in your CelebrateAlly account at any time.

Tracking can take a little while to start updating after the book is handed to the carrier, so do not worry if it is quiet for a day.

Yes. The digital PDF is delivered electronically shortly after purchase, with no printing or shipping wait. It is the right choice for a last-minute gift, or for sharing with family who live somewhere else.

Email hello@celebrateally.com as soon as you can with your order number. If your book has not entered production yet, we will cancel it and refund you in full.

Once a book has entered production we may not be able to stop it — but always ask, and we will check. The same goes for a wrong delivery address: tell us quickly and we will do our best to update it before the book is printed or shipped.

Email hello@celebrateally.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or, where that is the better answer, a full refund.

You do not pay for the replacement and you do not need to return the damaged book. None of this affects your rights under applicable consumer law.

If 30 days have passed since you placed your order and your book has not arrived, contact us. We will reprint and reship it free of charge, or refund you in full — whichever you prefer, no questions asked.

Printed books normally arrive well inside that window. If yours is past its estimated delivery date, get in touch sooner and we will chase the shipment.

Because you read and approve the complete book before paying, a printed book generally cannot be returned over a change of mind after printing.

But we want you to love what arrives. If you are unhappy with the personalization or the illustrations, contact us within 30 days of delivery and tell us what you would like improved. We will correct it and send you a replacement free of charge, and if we cannot make it right we will refund 100% of what you paid.

You keep the original book either way — there is nothing to send back. That is the CelebrateAlly Make-It-Right Guarantee.

PDFs are personalized and delivered immediately, so they are generally non-refundable once generated or downloaded.

If a PDF fails to generate, fails to download, or is not the book you approved, contact us and we will fix it or refund you.

Refunds go back to your original payment method. We process approved refunds within 3 business days, after which your bank or card issuer usually takes a further 5 to 10 business days to post it to your statement.

They do one job: they illustrate your book. We do not sell them, we do not show them to anyone else, and we never use them to train AI models.

Photos you upload before creating an account are deleted automatically within 7 days. If you create an account, the photo moves into your account so you can come back and finish your book or ask for a reprint, and deleting your account deletes it.

Want them gone sooner? Email hello@celebrateally.com and we will remove every photo, page and personal detail tied to your book. Our Privacy Policy has the full detail.

Your answers and photos are used to create your book and nothing else. We do not sell personal information, and payments are handled by Stripe — we never see or store your card number.

You can ask us to delete your account and everything in it at any time by emailing hello@celebrateally.com, and we reply within 1 business day.